State Farm® Insurance Agent Bob Oderwald

"Bob Oderwald has been nothing but helpful to my husband and I. My family has been using this agency for a while and they are amazing. My husband previously used progressive and when he moved out they tried to up-charge us a ton just bc of the state change! But we talked to my dad who also uses Bob and they were able to make us a quote well under what progressive tried to charge us. They are quick to answer any questions and always looking to find you the best deal. Also shout out to Mary Ellen who is our agent and my Fathers she is so helpful ! We have never had a problem and are always satisfied with our services."

"I have been with Bob’s office for a while now. The time that I was with him I never really had to call the office for much. However when I did need to call it was nothing but poor customer service. They don’t know how to speak to you without belittling you and making you feel like you are a bother to them. Since being with Bob I have never had the need to to speak to him directly up until a few months ago. I sent him multiple emails asking him to call me and he never did. I sent another email and he finally reached out. He was very rude and spoke to me like I was a child. Bob and office also lied to us about why our insurance went up. Bob told us in order for our insurance to go down we would have to put a device in our car to track our driving. We called statefarm headquarters and they told us that was a lie. If Bob wants to stay in business he needs to learn how to provide better customer service. I mean the customers are the ones keeping you in business!"

"Bob Oderwald is all about family and taking care of his own! I was in an accident earlier this year that had me shopping for new insurance rates, and Bob, Anthony, and Mary Ellen worked with me to get the best rates possible. Their priority was to ensure that I was taken care of and they went above and beyond what was needed to achieve that goal. This place is more than just about making a good sale. They are all about building relationships with customers, and it shows. I would highly recommend anyone at least give him a call!!"

"I had complete opposite experience as negative review. Bob and his staff have been wonderful to me over the years. I only have a small policy but still get great service and prompt attention. They go out of there way to help me. Allways have.keep up the great work. Thanks. Tom Butkus"